Shipping Policy
At Komodo Collectibles, we do our best to get orders packed safely and on their way as quickly as possible. The following policy outlines our shipping methods, processing times, and what to expect after placing an order.
Order Processing
Most in-stock orders are processed and shipped within 1–3 business days.
Orders placed during weekends, holidays, major releases, or periods of unusually high order volume may require additional processing time.
Once your order has been packed and shipped, you will receive a shipping confirmation. Tracking information will also be provided when a tracked shipping method is selected.
Shipping Within Canada
We offer both untracked and tracked shipping options depending on the size, value, and contents of your order.
Untracked Bubble Mail
Eligible TCG singles may be shipped using Canada Post oversized lettermail.
Lettermail does not include tracking or delivery confirmation. Delivery estimates provided at checkout are estimates only and are not guaranteed.
Because there is no tracking available, Komodo Collectibles cannot determine the location or delivery status of an untracked shipment once it has been accepted by Canada Post.
Customers who would like tracking or additional delivery protection should select a tracked shipping option at checkout.
Tracked Shipping
Tracked shipping is available at checkout and may be required automatically for larger, heavier, or higher-value orders.
Tracked shipments include a tracking number that can be used to follow the shipment's progress with the carrier.
Products such as Gunpla, figures, model kits, accessories, and other merchandise that cannot safely or practically be shipped by Lettermail will be sent using an appropriate parcel service.
Delivery Estimates
Delivery estimates shown at checkout are provided by the shipping carrier and should be treated as estimates rather than guaranteed delivery dates.
Delays may occur due to weather, holidays, carrier disruptions, customs processing, remote destinations, or other circumstances outside of our control.
Please allow additional time during peak shipping periods.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, please contact us as soon as possible. We will make every reasonable effort to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment.
Orders returned to Komodo Collectibles because of an incorrect, incomplete, or undeliverable address may require additional shipping charges to be sent again.
Lost or Delayed Shipments
If a tracked shipment appears to be lost or has stopped moving for an unusual amount of time, please contact us and we will assist with investigating the shipment with the carrier.
For untracked Lettermail, Canada Post does not provide tracking or delivery scans. We therefore cannot locate or investigate individual Lettermail shipments while they are in transit.
If an untracked order has not arrived within a reasonable period beyond the normal delivery estimate, please contact us so we can review the situation with you.
Selecting an untracked shipping method does not affect any rights or protections you may have under applicable Canadian consumer protection law.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include your order number and clear photographs of:
- The damaged item(s)
- The shipping packaging
- Any visible damage to the parcel or envelope
Please keep all original packaging until the issue has been resolved, as it may be required for a carrier claim.
Preorders
Orders containing preorder products are subject to our Preorder Policy.
Unless otherwise stated, an order containing both in-stock and preorder products may be held until all products in the order are available to ship.
Release dates and estimated arrival dates for preorder products are not guaranteed and may change due to manufacturer, distributor, allocation, or transportation delays.
If you would like available products shipped separately from preorder products, additional shipping charges may apply.
International Shipping
International shipping availability and shipping methods are displayed at checkout based on the destination and products being ordered.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country.
Customs processing may cause additional delays after a shipment enters the destination country. Komodo Collectibles cannot control or guarantee customs processing times.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Returned or Refused Packages
If a shipment is returned to us because it was refused, unclaimed, incorrectly addressed, or otherwise undeliverable, we will contact you once it has been received.
Additional shipping charges may apply if you would like the order sent again.
Any refund issued for a returned shipment may exclude shipping charges already incurred, where permitted by applicable law.
Questions
If you have any questions or concerns regarding your shipment, please contact Komodo Collectibles with your order number and we will be happy to look into it.
Last Updated: September 2, 2026