FAQ
Buying – Cards & Condition
How do you grade card condition?
We use industry-standard condition grades: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), and Damaged (D). Each listing clearly states the condition. If you have questions about a specific card, feel free to reach out before purchasing.
Do you sell professionally graded cards (PSA, BGS, CGC)?
Yes! Graded cards are listed with their slab grade and grading company. The grade shown is the grade on the slab — we do not alter or re-grade slabs.
What if the card I receive doesn't match the listed condition?
We stand behind our grading. If you believe there's a discrepancy, contact us within 7 days of delivery and we'll make it right. See our Refund Policy for full details.
Buying – Packaging & Shipping
How are cards packaged?
All cards are sleeved and placed in a rigid top-loader or card saver. Orders are then packed in a bubble mailer or box depending on order size, with additional padding to prevent bending or damage in transit.
How long does it take to process and ship my order?
Orders are typically processed and shipped within 1–3 business days of payment. You'll receive a tracking number by email once your order ships.
What shipping carriers do you use?
We ship via Canada Post for domestic and international orders. Shipping options and estimated delivery times are shown at checkout.
Do you offer tracked shipping?
Yes — tracked shipping is available for all orders. We strongly recommend selecting a tracked service, especially for higher-value purchases.
Buying – International Orders
Do you ship internationally?
Yes, we ship worldwide via Canada Post international services. Shipping rates and available options are calculated at checkout based on your location.
Who is responsible for customs duties and import taxes?
The buyer is responsible for any customs duties, import taxes, or fees charged by their country. These charges are outside our control and are not included in the shipping cost. We recommend checking your local customs regulations before ordering.
How long does international shipping take?
International delivery times vary by destination. Estimated transit times are shown at checkout. Please note that customs processing can add additional time beyond the carrier estimate.
Buying – Returns & Refunds
What is your return policy?
We accept returns on items that arrive damaged or significantly not as described. Contact us within 7 days of delivery with photos and we'll work with you on a resolution. Please review our full Refund Policy for details.
What if my order is lost in transit?
If your tracked order shows no movement for an extended period, contact us and we'll help investigate with the carrier. We are not responsible for untracked shipments that go missing, which is another reason we recommend tracked shipping.
Selling – Our Buylist
How does the Buylist work?
Our Buylist lists the cards we're currently looking to purchase. Browse the Buylist, select the cards you have, and submit your list. We'll review your submission and get back to you with an offer.
How do you determine what you'll pay for my cards?
Buylist prices are based on current market values, card condition, and our current inventory needs. Prices on the Buylist are updated regularly to reflect the market.
What condition do you accept for Buylist submissions?
We generally accept cards in Near Mint (NM) and Lightly Played (LP) condition. MP, HP, and Damaged cards may be accepted at reduced rates depending on the card. Please note the condition accurately when submitting — cards that arrive in worse condition than stated may be re-graded and repriced.
How do I get paid for my cards?
We offer payment via store credit or cash/e-transfer (where available). Store credit typically comes with a bonus value. Payout details will be confirmed when we finalize your offer.
How do I send my cards to you?
Once your Buylist submission is approved, we'll provide shipping instructions. Please package your cards securely — we recommend sleeves and top-loaders. We are not responsible for cards damaged in transit to us, so tracked shipping is strongly advised.
Still Have Questions?
Can't find what you're looking for? Reach out to us directly through info@komodocollectibles.ca — we're happy to help!